Surveillance system downtime is unacceptable in the gaming industry. Compliance regulations mandate the need for continuous surveillance during hours of gaming operations, and failing to do so can result in severe consequences including lost revenues and fines from regulatory bodies.
The best way to ensure your gaming surveillance, access control, and security systems are fully functional is by maintaining their health through a regimented maintenance program. Although you may have knowledgeable technicians on staff, NAV specializes in gaming facilities and has more than two decades of experience in providing the requisite maintenance to keep your systems functioning as they should. We have found that casinos that deploy a robust preventative maintenance program are able to almost entirely eliminate unplanned system downtime and emergency calls.
NAV service department technicians are specifically trained to deliver superior scheduled maintenance and emergency service for all aspects of your surveillance and security systems, including video management systems (VMS), cameras, access control, artificial intelligence, and network infrastructure.
Dedicated NAV staff support during normal business hours.
Hotline Technical Support includes:
A Preventative Maintenance Inspection report is issued upon completion of the PMI outlining work completed and recommendations for system optimization.
The key preventative maintenance actions are outlined below:
Surveillance System and VMS Equipment
IP and Analog Cameras
Access Control System
Mantrap and Release System Components
During onsite visits NAV personnel will be available time-permitting to perform additional work at the request of the client. There will be no additional labor charge for these services provided that no additional on-site time is required.
Whether you are maintaining a surveillance system you inherited from a previous security integrator, or installing a new one, it is important to include regular preventative maintenance in your surveillance plan by partnering with a systems integrator experienced in gaming surveillance.
Our philosophy at NAV is to always provide fast, effective, and reliable service response. By performing regular preventative maintenance with trained service technicians, we can minimize system downtime and help prevent emergency and repeat service calls. Please contact your NAV representative to find out how a NAV Service and Maintenance Agreement can help you receive the maximum operational performance from your gaming security technology.